Returns and Exchange Policy & Warranty Information
Last updated: January 8, 2020
Before placing an order through our store, we recommend carefully researching the product you intend on purchasing. Any return/exchange must be unused, unopened, in brand new condition and with all original packaging. If you are unsure about specific features, voltages or have concerns about a product that you would like to purchase, please contact us and we would be more than happy to help you out.
Our return policy is listed below; please read thoroughly, and contact us if you have any questions.
7 Day Return Policy
Any/all items purchased from AsiaVape.co must meet the following requirements to be eligible for a refund or exchange:
- Item(s) must be in original, brand new, unopened, unused condition.
- Item(s) must be shipped back within 7 days of the original delivery date.
- Return must include a Return Authorization (RA) number which can be acquired by emailing us at firstname.lastname@example.org.
- Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase.
- Buyer must understand and agree to a 20% restocking fee for all returns.
- Item(s) that have been opened or have broken seals are not eligible for a refund or exchange .
- Item(s) must be returned in full or will otherwise incur additional restocking fees of up to 90%. This includes but is not limited to parts, manuals, and/or accessories.
AsiaVape.co reserves the right to deny any return or exchange, and may request additional information as a condition of a return or exchange.
You must have an authorized RA number for all returns or exchanges. This will ensure proper processing of your item(s). We are not responsible for items sent to us without an RA number. Packages without an RA number will not be accepted at our warehouse and returned back to you. The RA number must be written on all sides of the packaging that the returned item is being shipped in.
Buyers are responsible for all costs associated with the return process (shipping costs). We strongly recommend you insure your package(s) as we are not liable for items that are lost or damaged while in transit. Non-standard shipping services purchased by the buyer in relation to the original purchase including, but not limited to, upgraded and international shipping, are the sole responsibility of the buyer and are non-refundable. You may expect your refund or exchange to process within one week of the delivery date to us assuming the above conditions are met; this includes credit card and Paypal refunds and exchanges shipped out.
Orders Returned After 7 Days
After 7 days, products are not eligible for return or exchange. Outside our 7 day Returns and Exchange Policy we do not accept any returns for any reason. All Sales are Final.
Buyer will bear all transaction costs when receiving a refund on an original purchase. When AsiaVape.co issues a refund, all transaction costs will be deducted from the refund total issued to the buyer.
Some Warranty claims will be facilitated and handled by AsiaVape.co. For products that have worldwide manufacturer warranty, buyer needs to contact the manufacturer directly. Buyer is welcome to contact AsiaVape.co to inquire about warranty status on purchased item(s) and find out who will cover the warranty. For warranty claims handled by AsiaVape.co, buyers are responsible for all costs associated with the return process (shipping costs). We strongly recommend you insure your package(s) as we are not liable for items that are lost, damaged or confiscated by authorities due to non-compliance while in transit. Non-standard shipping services purchased by the buyer in relation to the original purchase including, but not limited to, upgraded and international shipping, are the sole responsibility of the buyer and are non-refundable.
AsiaVape.co reserves the right to amend this Returns and Exchange Policy at any time by posting the amended terms on this page. As well, AsiaVape.co and its affiliates reserve the right to refuse a return for any reason.