We’re not sure if this has been done before, but we just did it: if your order doesn’t clear customs, we’ll either send it to you again or refund your purchase. Customs Clearance Insurance can be purchased for all orders shipped with express shipping (that includes all vaporizers) and has been effective since January 21, 2015.
We created our 100% Customs Clearance Guarantee because we realized customs can be a source of worry when deciding to purchase a vaporizer. With our guarantee, you don’t have to worry about customs ever again since you are guaranteed to either have your order clear customs or get your money back.
You can read more about our 100% Customs Clearance Guarantee here.